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Launch campaigns that sell out in no time
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Launch campaigns that sell out in no time
WhatsApp Chatbot
Every conversation can now update a CRM, trigger a webhook, kick off a multi-channel workflow, or start a free-flowing conversation across channels, instantly.
A WhatsApp chatbot is an automated conversational flow that responds to customer messages on WhatsApp, typically based on predefined yes-or-no rules and structured paths. Most chatbots are designed to reply to questions or guide customers through simple steps.
ZEPIC takes this further. It understands what customers actually mean, allows cross-channel conversations, and can trigger real actions in your systems, right within the flow.
Create flows that capture and qualify leads instantly when someone interacts with your Click-to-WhatsApp Ad. Automatically push qualified leads to your CRM.
Your customers aren't on just one channel and your business doesn't run on just one tool. ZEPIC connects across channels and plugs into the systems you already use, so every conversation can trigger the right action, in the right place, automatically.
If customers don’t choose from quick reply buttons and decide to respond naturally, ZEPIC gets that. Using AI, ZEPIC detects intent, extracts the right data from free-form responses, captures and acts on it.
Stop waiting on WhatsApp template approvals for every customer message. Send contextual, dynamic, free flowing responses with CTAs and buttons to keep the conversation flowing.
Every reply your customer sends can trigger a real action in a real system.
No developers, no code dependencies, no waiting. Build and modify flows in minutes with a visual no-code builder.
Connect email and Instagram into your WhatsApp bot flow to 3X the outcome.
ZEPIC’s AI detects the intent behind your customer’s response and triggers the workflow.
Usecase 1
Unverified COD orders are your biggest source of returns. Catching wrong addresses after dispatch is expensive and too late.
Let customers confirm their order and verify their delivery address in one simple conversation. If the address is wrong, they can update it on the spot, automatically reflected in your system.
Fewer returns, verified addresses on every order, and zero manual intervention.
Usecase 2
Broadcast replies come in fast but go cold faster. Manual follow-up is too slow to catch high intent leads in the moment.
Capture interest, qualify prospects with a few quick questions, and push a fully tagged lead into your CRM automatically, before anyone has to pick up the phone.
Every interested prospect becomes a qualified lead record instantly, with context already filled in.
Usecase 3
The biggest drop-off between interest and conversion is the gap before a first conversation. Every hour of delay costs you the lead.
Present available calendar slots immediately after lead capture. Let prospects book a site visit in the same WhatsApp thread, while intent is still hot.
Faster first conversations, fewer no-shows, and a pipeline that moves without manual follow-up.
Usecase 4
Loyalty programmes lose members when redemption feels like effort with too many steps, too many portals.
Let travellers view and redeem their points directly on WhatsApp. One button press updates the loyalty platform and fires a confirmation email — no portal, no friction.
Higher redemption rates, stronger retention, and a loyalty experience that actually feels like a reward.
Build your own WhatsApp chatbot to drive outcomes from every conversation.
Book a DemoA WhatsApp chatbot is an automated system that responds to customer messages on WhatsApp without human intervention. ZEPIC's WhatsApp chatbot goes beyond standard reply-based bots — it detects intent from free-form customer responses, extracts relevant data, and triggers actions in your connected tools automatically. You build the flow once using ZEPIC's no-code builder, set your triggers and webhook connectors, and the chatbot handles every conversation from there.
Most WhatsApp chatbots are built around rigid quick-reply buttons and pre-set keyword responses — they reply, but they don't do anything. ZEPIC's chatbot understands natural language through AI intent detection, sends free-flowing responses without template approvals, and connects to your backend systems via webhooks and destination connectors to trigger real actions. It's the difference between a chatbot that answers and one that actually moves the needle.
No. ZEPIC's chatbot builder is fully no-code. You can build, modify, and launch flows using a visual drag-and-drop interface — no developers, no technical dependencies, no waiting. Most teams go from setup to live in a single session.
Yes. ZEPIC offers one-time paid support plans to help you deploy your chatbot — from flow design to going live. You focus on the outcome, we handle the setup.
ZEPIC's chatbot can trigger any action in any tool your business uses via webhook destination connectors. Common actions include updating orders in Shopify, moving deals in a CRM, creating support tickets, modifying subscriptions, sending data to a fulfilment system, or kicking off any custom workflow. If your tool supports webhooks, ZEPIC's chatbot can talk to it.
Yes. ZEPIC uses AI intent detection to understand free-form customer responses — not just structured quick-reply inputs. This means customers can type naturally, and the chatbot extracts the right information to move the conversation and the workflow forward correctly.
Not for conversational replies within an active chat window. ZEPIC allows you to send free-flowing, dynamic responses within the 24-hour messaging window without requiring Meta template approval — giving your chatbot the flexibility to respond contextually in real time.
Yes. You can set conditions within your chatbot flow to escalate to a human agent in ZEPIC's Team Inbox, triggered by keywords, sentiment, specific intents, or when the bot reaches the boundary of its flow. The full conversation history carries over so your agent has complete context.
Yes. ZEPIC connects to tools like Shopify, HubSpot, and more via native integrations and webhook connectors. Customer replies can update records, trigger workflows, or push data into any connected system — automatically, without manual intervention.
Yes. ZEPIC is built on the official WhatsApp Business API and operates within Meta's messaging guidelines. Chatbot flows are designed to work within the approved messaging framework, and ZEPIC's team provides guidance on best practices to keep your account healthy and your flows compliant.
ZEPIC provides full visibility into chatbot performance — including conversation completion rates, intent match accuracy, drop-off points in your flow, actions triggered, and downstream outcomes like orders updated or tickets created. Use these insights to identify where your flow needs adjustment and what's driving the most value.
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