Marketing Automation for Retail and eCommerce

Grow lifetime value from customers you’ve already paid to win

ZEPIC helps eCommerce and omnichannel retail brands turn one-time buyers into lasting revenue-without increasing your marketing spend.

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Growing revenue but shrinking margins?

You're doing more than ever—more orders, more campaigns, more customers. But somehow, profits aren’t growing the same way. ZEPIC helps you fix the leaky funnel and turn one-time buyers into long-term revenue.

Repeat customers generate

300%

more revenue than first-time buyers—yet most brands only focus on getting the first sale.

Think profit from setup to scale

One-size-fits-all engagement won’t grow your business. ZEPIC helps you convert more customers with sharper segments, smarter data, and built-in channels—powered by AI that personalizes every step from send to sale.

Maximize ROI

Stop renting reach. Start owning It.

From ad clicks to anonymous visits: capture journey of contacts and visitors that you’ve already paid to acquire, nurture them with order and loyalty signals, and move every customer forward.

Recover revenue

Not all carts are equal

A cart from a loyalist isn’t the same as one from a bargain hunter. Use real-time signals like payment preferences, product choices, and order value to personalize recovery nudges across channels.

Minimize Returns

Get ahead of costly RTOs

Reduce RTOs by combining AI-powered delivery insights like COD preference, failed deliveries, and category behavior, to send smarter nudges that reduce returns.

Target precisely

Beyond “one-size-fits-some”

Uses Zenie AI to surface high-impact segments like VIPs who haven’t reordered or using data from your website, apps, CRM, even retail POS or loyalty programs.

Multiply outcome

Omnichannel, online and off

Brings your retail and eCommerce worlds together. Unify data across POS, loyalty, and orders, then layer in AI to personalize every message across Email, WhatsApp, and more.

Attribute revenue

Know which campaigns actually drive revenue

Not every click turns into a sale. Know what truly converts-across Email and WhatsApp, so you can back the campaigns that bring in real money, not just engagement

Integrations

Powerful on its own. Even smarter with your stack

ZEPIC connects with 50+ tools - Shopify, CRMs, loyalty apps, logistics, POS, and more—to unify customer data online and offline. Whether D2C or omnichannel, ZEPIC adapts to your stack.

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Trusted by forward-thinking eCommerce and retail brands

ZEPIC has changed the way we connect with our customers. In the D2C food business—where timing, delivery, and communication are everything—the platform helps us create meaningful touch points throughout the customer journey.

Dineshkumar Shanmugam

Earthy Origins

10K+

Monthly WhatsApp messages automated

62%

Abandoned cart engagement

700+

One-on-one customer conversations
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ZEPIC is our central solution for every customer. It's not just a customer experience solution—it's core functionality we needed. In order to make business work, you need to understand what a customer really wants, and ZEPIC is that solution for us.

Shimneet

Vodafone Fiji

45%

Campaign Performance Lift

40%

Increase in response rates

48hrs

IoT inventory sold out
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We went from zero automation to managing complete customer journeys via WhatsApp in under 2 hours. We immediately recovered a quarter of all abandoned carts and customer engagement skyrocketed—all managed by our small team.

Nivetha

Cybele

25%

Cart Recovery through WhatsApp automation

35%

Reply Rate on campaigns

700+

One-on-one customer conversations
Read full story

Scale your eCommerce and retail growth without scaling spend

Start your ZEPIC trial and see how smarter marketing drives more profit per customer.

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In the Spotlight

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Zepic's co-founder, Sreelesh Pillai, says the funds will strengthen product and engineering efforts and increase mar...
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The 27,000 odd participants included startups, companies, and educational institutions from across the country...
Zepic in news
Zepic unveils Zenie AI Engine and...
Zepic, a unified customer engagement platform, has launched three major products: Zenie AI...
Zepic in news
Chennai SaaS startup Zepic clo...
Zepic's co-founder, Sreelesh Pillai, says the funds will strengthen product and engineering efforts and increase mar...
Zepic in news
$250k funding for ONDC hackat...
The 27,000 odd participants included startups, companies, and educational institutions from across the country...
Zepic in news

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